Refund Policy
How to request case-by-case review of a Driwe purchase.
Last updated: September 9, 2026
1. Case-by-case review
Peraly, Inc. reviews refund requests for Driwe subscriptions and one-time purchases individually. There is no general money-back guarantee or promised refund-request window under this policy.
We consider the circumstances of the purchase, the issue reported and any rights that apply under law. This policy does not limit mandatory consumer rights or remedies.
2. How to request a refund
Email support@driwe.app from the email used for your Driwe account. Include the product purchased, the purchase date, a receipt or transaction reference if available, and a brief explanation of the issue.
For a technical problem, describe what happened and the device or browser involved. Do not include full card numbers, passwords, sign-in codes or Tesla authorization tokens. We may request additional information needed to identify the purchase or assess the issue.
3. Subscriptions and cancellations
A refund request does not by itself cancel future renewals. If you also want to cancel, state that clearly in your email. You can request cancellation without requesting a refund.
Closing Driwe, signing out, clearing cookies or disconnecting Tesla does not cancel a subscription. Choose Change or cancel subscription in your account, or manage cancellation in the shop. Cancelling renewal has no cancellation fee and preserves access through the current paid period; downgrades take effect at renewal. A cancellation covers all recurring items in that subscription, including bundled Maps + Metrics. It does not itself issue a refund. Contact support@driwe.app for assistance.
4. Review and outcome
We will communicate the outcome of the review and any effect on the access associated with the purchase. An approved refund may remove access to the refunded product.
Approved refunds are normally returned through the original payment method where supported by the payment processor. Processing and bank timing vary; we do not promise a fixed completion date.
5. Your legal rights
If applicable law provides cancellation, withdrawal, refund or other consumer remedies, those rights continue to apply regardless of this policy. Digital-service rights may depend on your location and the circumstances of the purchase.
For refund and billing requests, contact support@driwe.app. For questions about this policy or legal rights, contact legal@driwe.app.